This Refund and Return Policy governs the procedures for returns, refunds, and replacements for products purchased from jewelhangerstash.
1. Right of Withdrawal (European Customers)
In accordance with European consumer protection regulations, customers located in Europe are entitled to a “Right of Withdrawal.” You may withdraw from your purchase within 14 days of receiving your goods without providing a reason. To initiate a withdrawal, please contact our support team at hanging@jewelhangerstash.com.
2. Damaged or Defective Items
If you receive items that are damaged or defective, you may contact our customer support team via email at hanging@jewelhangerstash.com to provide evidence of the condition of the item. Upon verification through photographic evidence, we will process a refund or arrange for a replacement. In such cases, you are not required to return the damaged item.
3. Returns Procedure
If you are required to return an item, please send it to the following address:
My Home Storage Pty Ltd
123 Springvale Road, Glen Waverley VIC 3150, Australia
4. Shipping Delays
We partner with carriers such as DHL, FedEx, and UPS to facilitate delivery, with standard shipping typically requiring 5–9 working days. We provide automated tracking notifications to your email at key transit stages. If an order exceeds the standard shipping time, we will conduct an investigation with the carrier. Based on the findings of this investigation, we will determine the appropriate resolution, which may include a full refund or a replacement shipment.
5. Refund Processing
Refunds are processed using the original payment method used at the time of purchase. We accept the following payment methods:
Credit/Debit Cards: Visa, Mastercard, and American Express.
Digital Wallets: Apple Pay and Google Pay, and other supported electronic wallet services.
Once a refund is approved, it will be credited back to your original payment account. Please note that the time required for funds to appear in your account may vary depending on your financial institution.
6. Contact Information
For assistance regarding your order or this policy, please contact our support team:
Email: hanging@jewelhangerstash.com
Registered Office: 123 Springvale Road, Glen Waverley VIC 3150, Australia
Phone: +61 412275205
