Payments
What payment methods do you accept?
We accept a variety of payment methods to facilitate your purchase, including Visa, Mastercard, and American Express. We also support digital wallet payments, including Apple Pay and Google Pay, for your convenience.
Shipping and Delivery
How long will it take to receive my order?
We partner with international carriers, including DHL, FedEx, and UPS, for our priority shipping services. Orders typically take 5–9 working days to arrive.
How can I track my order?
To keep you informed, we provide automated tracking notifications to the email address you provided at checkout. You will receive updates at key stages, including when your order is dispatched, when it reaches a transit facility, and during the local delivery phase.
What happens if my order is delayed?
If your order exceeds the standard shipping timeframe, we will initiate an investigation with the carrier. Based on the findings of our inquiry, we will determine the appropriate resolution, which may include a full refund or a replacement shipment.
Returns and Refunds
What is your return policy for European customers?
In accordance with European consumer protection regulations, customers in Europe have the right to withdraw from their purchase within 14 days of receiving their goods without providing a reason. To exercise this right, please contact our support team at hanging@jewelhangerstash.com.
What if my item arrives damaged or defective?
If you receive a product that is damaged or contains a defect, please contact our support team at hanging@jewelhangerstash.com. You will be requested to provide photographic evidence of the item’s condition. Upon verification, we will process a refund or arrange for a replacement. In such cases, there is no requirement to return the damaged item.
Contact
How can I reach customer support?
If you have any further questions, please contact our team via email at hanging@jewelhangerstash.com. Our team aims to acknowledge and respond to all inquiries within 24 hours.
