This Shipping Policy outlines the procedures for the dispatch and delivery of orders placed through jewelhangerstash.
1. Dispatch Location
All orders are dispatched from our operational facility located at:
123 Springvale Road, Glen Waverley VIC 3150, Australia.
2. Shipping Carriers and Timelines
We collaborate with international carriers, including DHL, FedEx, and UPS, to provide priority shipping services for our customers in Europe and Australia.
Estimated Transit Time: Orders are typically delivered within 5–9 working days from the date of dispatch.
3. Order Tracking
To ensure transparency throughout the delivery process, we provide automated tracking notifications. You will receive updates sent to the email address provided at checkout at key stages of your order’s movement, including:
Upon dispatch from our facility.
Upon arrival at intermediate transit or logistics points.
During the final stage of local delivery.
4. Delayed Shipments
In instances where an order exceeds the standard shipping timeframe, we will initiate a formal investigation with the respective carrier to determine the location and status of your parcel. Based on the findings of such an investigation, we will determine the appropriate resolution, which may include a full refund or a replacement shipment.
5. Contact Information
Should you have any inquiries regarding the status of your shipment, please contact our support team:
Email: hanging@jewelhangerstash.com
Phone: +61 412275205
Registered Office: 123 Springvale Road, Glen Waverley VIC 3150, Australia
