These Terms of Service govern your use of the jewelhangerstash website and the purchase of products from My Home Storage Pty Ltd (ABN 20 617 149 407, ACN 617 149 407). By accessing our website and placing an order, you agree to be bound by these terms.
1. Business Identity and Scope
jewelhangerstash is a brand owned and operated by My Home Storage Pty Ltd, with its registered office at 123 Springvale Road, Glen Waverley VIC 3150, Australia. We provide home organization items to consumers in Australia and Europe.
2. Shipping and Delivery
We partner with international carriers such as DHL, FedEx, and UPS to facilitate the delivery of your orders.
Delivery Estimates: Standard shipping typically takes 5–9 working days.
Tracking: To keep you informed, automated tracking notifications are sent to the email address provided at checkout at key stages, including dispatch, transit, and local delivery.
Delayed Shipments: In the event that your order exceeds the standard shipping timeframe, we will initiate an investigation with the relevant carrier. Based on the findings of such investigation, we will determine whether a full refund or a replacement shipment is appropriate.
3. Risk of Loss
In accordance with applicable European consumer protection legislation, the risk of loss or damage to the goods passes to the consumer only upon physical receipt of the goods. We remain responsible for the items until they are in your physical possession.
4. Right of Withdrawal (European Customers)
Under European consumer protection regulations, customers located in Europe are entitled to a “Right of Withdrawal.” You may withdraw from your purchase within 14 days of receiving your goods without providing a reason.
To exercise this right, please contact us at hanging@jewelhangerstash.com.
Details regarding the return process will be provided upon receipt of your withdrawal notice.
5. Damaged or Defective Goods
If you receive items that are damaged or defective, please contact our support team at hanging@jewelhangerstash.com within a reasonable timeframe after receipt.
To resolve the issue, you will be requested to provide photographic evidence of the damage.
Upon verification of the defect or damage, we will process a refund or arrange for a replacement. In such instances, the physical return of the damaged item is not required.
6. Liability and Compliance
We operate in accordance with Australian and European laws. Our liability is limited to the extent permitted by applicable legislation. We do not make representations regarding the suitability of our products for purposes outside of their intended use.
7. Changes to Terms
We reserve the right to update these Terms of Service at any time. Any changes will be effective immediately upon posting to this website. Your continued use of our services following any changes constitutes your acceptance of the updated terms.
8. Contact Information
For all inquiries, please contact:
My Home Storage Pty Ltd
123 Springvale Road, Glen Waverley VIC 3150, Australia
Email: hanging@jewelhangerstash.com
Phone: +61 412275205
